Refund Policy

We want our refund policy to be clear and straightforward.

Digital products and courses

Because our digital products, courses, downloads, workbooks and online tools are provided with digital access after purchase, we don't offer refunds if you simply change your mind once access has been provided.

This doesn't affect any rights you may have under the Australian Consumer Law or other consumer laws that apply to you.

If there's a problem with your purchase

If you can't access something you've purchased, or you believe there is a genuine problem with what has been supplied, please contact us.

We'll look at what has happened and, where appropriate, try to resolve the problem.

If consumer law gives you the right to a refund, replacement, repair, resupply or another remedy, those rights continue to apply.

Personal services

Personal services may have their own cancellation or refund arrangements depending on the service.

Where they do, those terms will be shown with the relevant offer or provided before purchase.

Your rights under applicable consumer law aren't affected.

Subscriptions

If you purchase a recurring subscription, you can cancel future renewals in accordance with the cancellation terms shown when you purchase.

Cancellation doesn't automatically create a refund for payments already made unless a refund is required by law or the relevant offer specifically says otherwise.

Requesting help or a refund

Please email team@startlivingyourtruth.com and include:

• the name and email address used for your purchase
• what you purchased
• a short explanation of the problem.

We'll review the request and let you know the next step.

Customers outside Australia

We sell internationally.

If consumer law in your country gives you mandatory rights that are different from or additional to this policy, those rights continue to apply.