Privacy Policy

Start Living Your Truth respects your privacy and aims to be clear about the information we collect and how we use it.

This Privacy Policy applies when you visit our websites, join our email list, contact us, create an account, purchase something from us or use one of our products or services.

Information we may collect

Depending on how you interact with us, we may collect information such as:

• your name and email address
• contact details you provide
• account and login information
• billing and purchase information
• products or services you've purchased
• information you provide through forms, emails, feedback or support requests
• course or product access and activity
• website and device information such as your IP address, browser and pages visited.

If you choose to tell us personal information about your circumstances when contacting us or using one of our services, we'll use that information for the purpose for which you provided it.

Please only provide information that is relevant to your request or the service you're using.

How we collect information

We may collect information when you:

• join our email list
• purchase a product or service
• create or use an account
• complete a form
• contact or reply to us
• use our websites, courses, tools or member areas
• provide feedback
• interact with our emails.

Some information is also collected automatically through website, security, analytics and similar technology.

Why we use your information

We may use personal information to:

• provide products and services you've requested
• process and manage purchases
• give you access to your account or digital products
• communicate with you about your purchase
• respond to questions or support requests
• send emails you've asked to receive
• manage our website and business
• understand how our website and resources are being used
• improve our products, services and customer experience
• protect our systems and prevent misuse
• meet legal, accounting or regulatory requirements.

We won't sell your personal information to advertisers.

Payments

Payments may be processed by third-party payment providers.

We don't need to receive your full payment-card details in order to manage your purchase.

Payment providers handle payment information under their own privacy and security practices.

Email

If you join our email list or otherwise agree to receive marketing emails, we may send you information about Start Living Your Truth, our resources and our offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

We may still send necessary transactional or service messages relating to something you've purchased or requested.

Website analytics and cookies

Our websites may use cookies and similar technology for things such as:

• essential website functions
• accounts and checkout
• security
• remembering settings
• understanding website use and performance
• email and marketing measurement where applicable.

We may use analytics and other website tools to help us understand how the site is being used.

Where consent is required for non-essential cookies or tracking, we'll provide the appropriate choice.

Who we may share information with

We use trusted service providers to help us operate Start Living Your Truth.

These may include providers used for:

• website hosting and website functionality
• online checkout and payments
• account and course delivery
• email
• forms and communications
• analytics
• technical support and business administration.

We only share information where it is reasonably needed for the service they provide, where you have asked us to, or where we're legally required to do so.

Our service providers may have their own privacy policies and security practices.

Information processed outside Australia

Some of the technology and service providers we use may store or process information outside Australia.

Where privacy law requires us to take particular steps in relation to overseas processing or disclosure, we'll do so.

How long we keep information

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, to run our business, or to meet legal, tax, accounting and record-keeping requirements.

When information is no longer reasonably needed, we may delete or securely dispose of it where appropriate.

Keeping information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

No online system can be guaranteed to be completely secure, but we take privacy and security seriously and review the systems we use.

Accessing or correcting your information

You can contact us if you would like to ask what personal information we hold about you or request that incorrect information be corrected.

In some circumstances, the law may allow or require us to refuse part of a request. If that happens, we'll explain this where required.

Privacy questions or complaints

If you have a privacy question, concern or complaint, please contact us first so we can look into it.

Email: team@startlivingyourtruth.com

We'll review the issue and respond within a reasonable time.

You may also have the right to contact the relevant privacy regulator in your country if you're not satisfied with how a privacy matter has been handled.

Customers outside Australia

Start Living Your Truth is based in Australia and serves customers in different countries.

Where another privacy law applies to your personal information and gives you additional mandatory rights, we'll respect those rights.

Changes to this Privacy Policy

We may update this Privacy Policy when our business, technology or legal requirements change.

The current version will always show the date it was last updated.